Southgate’s customer service and compliance philosophy is evident within the design of our reporting features, whereby we aim to make all reporting purposeful, readily accessible and easy to understand. Our FBT reports include all information that an employer requires to complete their FBT Return quickly and easily, and we even present data under the same labels used by the ATO for easy processing. Additional information is also provided for easy verification of the calculations and transparency to give clients peace of mind.

Both employers and employees have secure online access to their salary packaging details and reporting 24 hours a day, 7 days a week. This allows all parties to have an active interest in salary packaging and readily obtain information as often or little as desired. This self-service option allows clients to access their salary package at their own convenience, and is supported by our Customer Service Team who are readily available to answer any questions or enquiries.

Southgate believes that transparency in reporting is an absolute necessity. Our employer clients have full online access to live reconciliation of the employer’s salary packaging account to view every individual reconciled income remittance and payment transaction relating to their employees’ salary packaging arrangements. This provides peace of mind that payments are being made in a timely manner as expected, and that income funds are being reconciled appropriately. Most competitors cannot provide live account reconciliations at an employer level, and once you have ceased using their services they can take many months to provide an account reconciliation. Southgate makes this report readily available online everyday for employers to view at their convenience.